Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
N0
Nurul 06033
VM0006033Silvermember6033@example.test · +601110006033 · Preferred outlet: OPLUMO Outlet 16
FamilyDelivery
Consent Status
Opted In
Points Balance
1,914
Current loyalty balance
Lifetime Spend
RM 2,393
Across 36 visits
Total Visits
36
Since 2024-11-15
Average Order Value
RM 61
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
63d
2026-08-07
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,914 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-07 · OPLUMO Outlet 16
Outlet purchase
2026-07-26 · Member activity · RM 45.75
App session
2026-07-14 · OPLUMO Outlet 16
Points credited
2026-07-02 · Member activity · RM 51.85
Win-back campaign delivered
2026-06-20 · OPLUMO Outlet 16
Outlet purchase
2026-06-08 · Member activity · RM 57.95
Points credited
2026-05-27 · OPLUMO Outlet 16
Outlet purchase
2026-05-15 · Member activity · RM 64.05