Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 06032
VM0006032Membermember6032@example.test · +601110006032 · Preferred outlet: OPLUMO Outlet 15
High ValueWeekend
Consent Status
Opted Out
Points Balance
927
Current loyalty balance
Lifetime Spend
RM 1,159
Across 8 visits
Total Visits
8
Since 2026-01-29
Average Order Value
RM 136
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
127d
2026-06-04
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
927 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-04 · OPLUMO Outlet 15
Outlet purchase
2026-05-23 · Member activity · RM 102.00
App session
2026-05-11 · OPLUMO Outlet 15
Points credited
2026-04-29 · Member activity · RM 115.60
Win-back campaign delivered
2026-04-17 · OPLUMO Outlet 15
Outlet purchase
2026-04-05 · Member activity · RM 129.20
Points credited
2026-03-24 · OPLUMO Outlet 15
Outlet purchase
2026-03-12 · Member activity · RM 142.80