Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
D0
Daniel 06030
VM0006030Membermember6030@example.test · +601110006030 · Preferred outlet: OPLUMO Outlet 13
App UserFamily
Consent Status
Opted In
Points Balance
221
Current loyalty balance
Lifetime Spend
RM 277
Across 9 visits
Total Visits
9
Since 2026-03-31
Average Order Value
RM 27
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
48d
2026-08-22
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
221 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-22 · OPLUMO Outlet 13
Outlet purchase
2026-08-10 · Member activity · RM 20.25
App session
2026-07-29 · OPLUMO Outlet 13
Points credited
2026-07-17 · Member activity · RM 22.95
Win-back campaign delivered
2026-07-05 · OPLUMO Outlet 13
Outlet purchase
2026-06-23 · Member activity · RM 25.65
Points credited
2026-06-11 · OPLUMO Outlet 13
Outlet purchase
2026-05-30 · Member activity · RM 28.35