Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 05996
VM0005996Goldmember5996@example.test · +601110005996 · Preferred outlet: OPLUMO Outlet 13
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
2,499
Current loyalty balance
Lifetime Spend
RM 3,125
Across 20 visits
Total Visits
20
Since 2025-08-19
Average Order Value
RM 136
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
74d
2026-07-27
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,499 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-27 · OPLUMO Outlet 13
Outlet purchase
2026-07-15 · Member activity · RM 102.00
App session
2026-07-03 · OPLUMO Outlet 13
Points credited
2026-06-21 · Member activity · RM 115.60
Win-back campaign delivered
2026-06-09 · OPLUMO Outlet 13
Outlet purchase
2026-05-28 · Member activity · RM 129.20
Points credited
2026-05-16 · OPLUMO Outlet 13
Outlet purchase
2026-05-04 · Member activity · RM 142.80