Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 05984
VM0005984Goldmember5984@example.test · +601110005984 · Preferred outlet: OPLUMO Outlet 1
High ValueWeekend
Consent Status
Opted In
Points Balance
3,543
Current loyalty balance
Lifetime Spend
RM 4,430
Across 27 visits
Total Visits
27
Since 2025-05-16
Average Order Value
RM 169
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
43d
2026-08-27
App Status
Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
3,543 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-08-27 · OPLUMO Outlet 1
Outlet purchase
2026-08-15 · Member activity · RM 126.75
App session
2026-08-03 · OPLUMO Outlet 1
Points credited
2026-07-22 · Member activity · RM 143.65
Win-back campaign delivered
2026-07-10 · OPLUMO Outlet 1
Outlet purchase
2026-06-28 · Member activity · RM 160.55
Points credited
2026-06-16 · OPLUMO Outlet 1
Outlet purchase
2026-06-04 · Member activity · RM 177.45