Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 05972
VM0005972Platinummember5972@example.test · +601110005972 · Preferred outlet: OPLUMO Outlet 6
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
6,915
Current loyalty balance
Lifetime Spend
RM 8,644
Across 44 visits
Total Visits
44
Since 2024-06-16
Average Order Value
RM 177
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
71d
2026-07-30
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Platinum tier
Membership & rewards
Platinum member
6,915 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-30 · OPLUMO Outlet 6
Outlet purchase
2026-07-18 · Member activity · RM 132.75
App session
2026-07-06 · OPLUMO Outlet 6
Points credited
2026-06-24 · Member activity · RM 150.45
Win-back campaign delivered
2026-06-12 · OPLUMO Outlet 6
Outlet purchase
2026-05-31 · Member activity · RM 168.15
Points credited
2026-05-19 · OPLUMO Outlet 6
Outlet purchase
2026-05-07 · Member activity · RM 185.85