Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 05971
VM0005971Platinummember5971@example.test · +601110005971 · Preferred outlet: OPLUMO Outlet 5
WeekendApp User
Consent Status
Opted In
Points Balance
5,173
Current loyalty balance
Lifetime Spend
RM 6,467
Across 41 visits
Total Visits
41
Since 2024-07-04
Average Order Value
RM 153
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
107d
2026-06-24
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Platinum tier
Membership & rewards
Platinum member
5,173 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-24 · OPLUMO Outlet 5
Outlet purchase
2026-06-12 · Member activity · RM 114.75
App session
2026-05-31 · OPLUMO Outlet 5
Points credited
2026-05-19 · Member activity · RM 130.05
Win-back campaign delivered
2026-05-07 · OPLUMO Outlet 5
Outlet purchase
2026-04-25 · Member activity · RM 145.35
Points credited
2026-04-13 · OPLUMO Outlet 5
Outlet purchase
2026-04-01 · Member activity · RM 160.65