Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 05954
VM0005954Silvermember5954@example.test · +601110005954 · Preferred outlet: OPLUMO Outlet 5
LunchNew Joiner
Consent Status
Opted In
Points Balance
2,002
Current loyalty balance
Lifetime Spend
RM 2,503
Across 33 visits
Total Visits
33
Since 2024-09-29
Average Order Value
RM 65
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
164d
2026-04-28
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,002 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-28 · OPLUMO Outlet 5
Outlet purchase
2026-04-16 · Member activity · RM 48.75
App session
2026-04-04 · OPLUMO Outlet 5
Points credited
2026-03-23 · Member activity · RM 55.25
Win-back campaign delivered
2026-03-11 · OPLUMO Outlet 5
Outlet purchase
2026-02-27 · Member activity · RM 61.75
Points credited
2026-02-15 · OPLUMO Outlet 5
Outlet purchase
2026-02-03 · Member activity · RM 68.25