Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 05945
VM0005945Goldmember5945@example.test · +601110005945 · Preferred outlet: OPLUMO Outlet 13
FamilyDelivery
Consent Status
Opted In
Points Balance
4,059
Current loyalty balance
Lifetime Spend
RM 5,075
Across 30 visits
Total Visits
30
Since 2025-01-04
Average Order Value
RM 162
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
121d
2026-06-10
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
4,059 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-10 · OPLUMO Outlet 13
Outlet purchase
2026-05-29 · Member activity · RM 121.50
App session
2026-05-17 · OPLUMO Outlet 13
Points credited
2026-05-05 · Member activity · RM 137.70
Win-back campaign delivered
2026-04-23 · OPLUMO Outlet 13
Outlet purchase
2026-04-11 · Member activity · RM 153.90
Points credited
2026-03-30 · OPLUMO Outlet 13
Outlet purchase
2026-03-18 · Member activity · RM 170.10