Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 05942
VM0005942Goldmember5942@example.test · +601110005942 · Preferred outlet: OPLUMO Outlet 10
App UserFamily
Consent Status
Opted Out
Points Balance
3,982
Current loyalty balance
Lifetime Spend
RM 4,978
Across 32 visits
Total Visits
32
Since 2024-12-15
Average Order Value
RM 129
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
105d
2026-06-26
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,982 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-26 · OPLUMO Outlet 10
Outlet purchase
2026-06-14 · Member activity · RM 96.75
App session
2026-06-02 · OPLUMO Outlet 10
Points credited
2026-05-21 · Member activity · RM 109.65
Win-back campaign delivered
2026-05-09 · OPLUMO Outlet 10
Outlet purchase
2026-04-27 · Member activity · RM 122.55
Points credited
2026-04-15 · OPLUMO Outlet 10
Outlet purchase
2026-04-03 · Member activity · RM 135.45