Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 05932
VM0005932Membermember5932@example.test · +601110005932 · Preferred outlet: OPLUMO Outlet 17
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
525
Current loyalty balance
Lifetime Spend
RM 657
Across 6 visits
Total Visits
6
Since 2026-05-26
Average Order Value
RM 99
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
46d
2026-08-24
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
525 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-24 · OPLUMO Outlet 17
Outlet purchase
2026-08-12 · Member activity · RM 74.25
App session
2026-07-31 · OPLUMO Outlet 17
Points credited
2026-07-19 · Member activity · RM 84.15
Win-back campaign delivered
2026-07-07 · OPLUMO Outlet 17
Outlet purchase
2026-06-25 · Member activity · RM 94.05
Points credited
2026-06-13 · OPLUMO Outlet 17
Outlet purchase
2026-06-01 · Member activity · RM 103.95