Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 05900
VM0005900Goldmember5900@example.test · +601110005900 · Preferred outlet: OPLUMO Outlet 2
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
3,934
Current loyalty balance
Lifetime Spend
RM 4,918
Across 23 visits
Total Visits
23
Since 2025-05-31
Average Order Value
RM 176
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
100d
2026-07-01
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,934 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-01 · OPLUMO Outlet 2
Outlet purchase
2026-06-19 · Member activity · RM 132.00
App session
2026-06-07 · OPLUMO Outlet 2
Points credited
2026-05-26 · Member activity · RM 149.60
Win-back campaign delivered
2026-05-14 · OPLUMO Outlet 2
Outlet purchase
2026-05-02 · Member activity · RM 167.20
Points credited
2026-04-20 · OPLUMO Outlet 2
Outlet purchase
2026-04-08 · Member activity · RM 184.80