Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 05870
VM0005870Goldmember5870@example.test · +601110005870 · Preferred outlet: OPLUMO Outlet 6
App UserFamily
Consent Status
Opted In
Points Balance
2,899
Current loyalty balance
Lifetime Spend
RM 3,625
Across 34 visits
Total Visits
34
Since 2024-09-30
Average Order Value
RM 102
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
145d
2026-05-17
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,899 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-17 · OPLUMO Outlet 6
Outlet purchase
2026-05-05 · Member activity · RM 76.50
App session
2026-04-23 · OPLUMO Outlet 6
Points credited
2026-04-11 · Member activity · RM 86.70
Win-back campaign delivered
2026-03-30 · OPLUMO Outlet 6
Outlet purchase
2026-03-18 · Member activity · RM 96.90
Points credited
2026-03-06 · OPLUMO Outlet 6
Outlet purchase
2026-02-22 · Member activity · RM 107.10