Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 05869
VM0005869Silvermember5869@example.test · +601110005869 · Preferred outlet: OPLUMO Outlet 5
New JoinerHigh Value
Consent Status
Opted In
Points Balance
2,195
Current loyalty balance
Lifetime Spend
RM 2,745
Across 25 visits
Total Visits
25
Since 2025-06-09
Average Order Value
RM 142
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
55d
2026-08-15
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,195 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-15 · OPLUMO Outlet 5
Outlet purchase
2026-08-03 · Member activity · RM 106.50
App session
2026-07-22 · OPLUMO Outlet 5
Points credited
2026-07-10 · Member activity · RM 120.70
Win-back campaign delivered
2026-06-28 · OPLUMO Outlet 5
Outlet purchase
2026-06-16 · Member activity · RM 134.90
Points credited
2026-06-04 · OPLUMO Outlet 5
Outlet purchase
2026-05-23 · Member activity · RM 149.10