Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
N0
Nurul 05865
VM0005865Goldmember5865@example.test · +601110005865 · Preferred outlet: OPLUMO Outlet 1
FamilyDelivery
Consent Status
Opted In
Points Balance
3,070
Current loyalty balance
Lifetime Spend
RM 3,838
Across 42 visits
Total Visits
42
Since 2024-07-16
Average Order Value
RM 95
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
77d
2026-07-24
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,070 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-24 · OPLUMO Outlet 1
Outlet purchase
2026-07-12 · Member activity · RM 71.25
App session
2026-06-30 · OPLUMO Outlet 1
Points credited
2026-06-18 · Member activity · RM 80.75
Win-back campaign delivered
2026-06-06 · OPLUMO Outlet 1
Outlet purchase
2026-05-25 · Member activity · RM 90.25
Points credited
2026-05-13 · OPLUMO Outlet 1
Outlet purchase
2026-05-01 · Member activity · RM 99.75