Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 05852
VM0005852Platinummember5852@example.test · +601110005852 · Preferred outlet: OPLUMO Outlet 5
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
5,235
Current loyalty balance
Lifetime Spend
RM 6,544
Across 32 visits
Total Visits
32
Since 2024-10-23
Average Order Value
RM 169
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
158d
2026-05-04
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Platinum tier
Membership & rewards
Platinum member
5,235 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-04 · OPLUMO Outlet 5
Outlet purchase
2026-04-22 · Member activity · RM 126.75
App session
2026-04-10 · OPLUMO Outlet 5
Points credited
2026-03-29 · Member activity · RM 143.65
Win-back campaign delivered
2026-03-17 · OPLUMO Outlet 5
Outlet purchase
2026-03-05 · Member activity · RM 160.55
Points credited
2026-02-21 · OPLUMO Outlet 5
Outlet purchase
2026-02-09 · Member activity · RM 177.45