Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 05816
VM0005816Silvermember5816@example.test · +601110005816 · Preferred outlet: OPLUMO Outlet 3
High ValueWeekend
Consent Status
Opted Out
Points Balance
1,523
Current loyalty balance
Lifetime Spend
RM 1,904
Across 35 visits
Total Visits
35
Since 2025-01-27
Average Order Value
RM 44
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
8d
2026-10-01
App Status
Installed
OPLUMO App relationship
Member Status
Active
Silver tier
Membership & rewards
Silver member
1,523 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-10-01 · OPLUMO Outlet 3
Outlet purchase
2026-09-19 · Member activity · RM 33.00
App session
2026-09-07 · OPLUMO Outlet 3
Points credited
2026-08-26 · Member activity · RM 37.40
Win-back campaign delivered
2026-08-14 · OPLUMO Outlet 3
Outlet purchase
2026-08-02 · Member activity · RM 41.80
Points credited
2026-07-21 · OPLUMO Outlet 3
Outlet purchase
2026-07-09 · Member activity · RM 46.20