Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 05813
VM0005813Goldmember5813@example.test · +601110005813 · Preferred outlet: OPLUMO Outlet 17
New JoinerHigh Value
Consent Status
Opted In
Points Balance
3,006
Current loyalty balance
Lifetime Spend
RM 3,758
Across 32 visits
Total Visits
32
Since 2025-01-13
Average Order Value
RM 110
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
76d
2026-07-25
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,006 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-25 · OPLUMO Outlet 17
Outlet purchase
2026-07-13 · Member activity · RM 82.50
App session
2026-07-01 · OPLUMO Outlet 17
Points credited
2026-06-19 · Member activity · RM 93.50
Win-back campaign delivered
2026-06-07 · OPLUMO Outlet 17
Outlet purchase
2026-05-26 · Member activity · RM 104.50
Points credited
2026-05-14 · OPLUMO Outlet 17
Outlet purchase
2026-05-02 · Member activity · RM 115.50