Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 05804
VM0005804Silvermember5804@example.test · +601110005804 · Preferred outlet: OPLUMO Outlet 8
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
1,477
Current loyalty balance
Lifetime Spend
RM 1,847
Across 32 visits
Total Visits
32
Since 2025-01-19
Average Order Value
RM 47
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
70d
2026-07-31
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,477 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-31 · OPLUMO Outlet 8
Outlet purchase
2026-07-19 · Member activity · RM 35.25
App session
2026-07-07 · OPLUMO Outlet 8
Points credited
2026-06-25 · Member activity · RM 39.95
Win-back campaign delivered
2026-06-13 · OPLUMO Outlet 8
Outlet purchase
2026-06-01 · Member activity · RM 44.65
Points credited
2026-05-20 · OPLUMO Outlet 8
Outlet purchase
2026-05-08 · Member activity · RM 49.35