Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 00577
VM0000577Goldmember577@example.test · +601110000577 · Preferred outlet: OPLUMO Outlet 17
FamilyDelivery
Consent Status
Opted In
Points Balance
2,702
Current loyalty balance
Lifetime Spend
RM 3,378
Across 24 visits
Total Visits
24
Since 2025-02-23
Average Order Value
RM 169
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
179d
2026-04-13
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,702 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-13 · OPLUMO Outlet 17
Outlet purchase
2026-04-01 · Member activity · RM 126.75
App session
2026-03-20 · OPLUMO Outlet 17
Points credited
2026-03-08 · Member activity · RM 143.65
Win-back campaign delivered
2026-02-24 · OPLUMO Outlet 17
Outlet purchase
2026-02-12 · Member activity · RM 160.55
Points credited
2026-01-31 · OPLUMO Outlet 17
Outlet purchase
2026-01-19 · Member activity · RM 177.45