Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
N0
Nurul 05769
VM0005769Silvermember5769@example.test · +601110005769 · Preferred outlet: OPLUMO Outlet 7
FamilyDelivery
Consent Status
Opted In
Points Balance
2,131
Current loyalty balance
Lifetime Spend
RM 2,665
Across 20 visits
Total Visits
20
Since 2025-09-04
Average Order Value
RM 158
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
58d
2026-08-12
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,131 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-12 · OPLUMO Outlet 7
Outlet purchase
2026-07-31 · Member activity · RM 118.50
App session
2026-07-19 · OPLUMO Outlet 7
Points credited
2026-07-07 · Member activity · RM 134.30
Win-back campaign delivered
2026-06-25 · OPLUMO Outlet 7
Outlet purchase
2026-06-13 · Member activity · RM 150.10
Points credited
2026-06-01 · OPLUMO Outlet 7
Outlet purchase
2026-05-20 · Member activity · RM 165.90