Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 05755
VM0005755Goldmember5755@example.test · +601110005755 · Preferred outlet: OPLUMO Outlet 10
WeekendApp User
Consent Status
Opted In
Points Balance
2,484
Current loyalty balance
Lifetime Spend
RM 3,105
Across 24 visits
Total Visits
24
Since 2025-06-16
Average Order Value
RM 113
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
66d
2026-08-04
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,484 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-04 · OPLUMO Outlet 10
Outlet purchase
2026-07-23 · Member activity · RM 84.75
App session
2026-07-11 · OPLUMO Outlet 10
Points credited
2026-06-29 · Member activity · RM 96.05
Win-back campaign delivered
2026-06-17 · OPLUMO Outlet 10
Outlet purchase
2026-06-05 · Member activity · RM 107.35
Points credited
2026-05-24 · OPLUMO Outlet 10
Outlet purchase
2026-05-12 · Member activity · RM 118.65