Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 05753
VM0005753Goldmember5753@example.test · +601110005753 · Preferred outlet: OPLUMO Outlet 8
FamilyDelivery
Consent Status
Opted In
Points Balance
4,328
Current loyalty balance
Lifetime Spend
RM 5,411
Across 35 visits
Total Visits
35
Since 2024-11-24
Average Order Value
RM 144
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
72d
2026-07-29
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
4,328 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-29 · OPLUMO Outlet 8
Outlet purchase
2026-07-17 · Member activity · RM 108.00
App session
2026-07-05 · OPLUMO Outlet 8
Points credited
2026-06-23 · Member activity · RM 122.40
Win-back campaign delivered
2026-06-11 · OPLUMO Outlet 8
Outlet purchase
2026-05-30 · Member activity · RM 136.80
Points credited
2026-05-18 · OPLUMO Outlet 8
Outlet purchase
2026-05-06 · Member activity · RM 151.20