Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 05750
VM0005750Platinummember5750@example.test · +601110005750 · Preferred outlet: OPLUMO Outlet 5
App UserFamily
Consent Status
Opted In
Points Balance
5,382
Current loyalty balance
Lifetime Spend
RM 6,728
Across 45 visits
Total Visits
45
Since 2024-03-27
Average Order Value
RM 149
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
134d
2026-05-28
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Platinum tier
Membership & rewards
Platinum member
5,382 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-28 · OPLUMO Outlet 5
Outlet purchase
2026-05-16 · Member activity · RM 111.75
App session
2026-05-04 · OPLUMO Outlet 5
Points credited
2026-04-22 · Member activity · RM 126.65
Win-back campaign delivered
2026-04-10 · OPLUMO Outlet 5
Outlet purchase
2026-03-29 · Member activity · RM 141.55
Points credited
2026-03-17 · OPLUMO Outlet 5
Outlet purchase
2026-03-05 · Member activity · RM 156.45