Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 05725
VM0005725Silvermember5725@example.test · +601110005725 · Preferred outlet: OPLUMO Outlet 14
New JoinerHigh Value
Consent Status
Opted In
Points Balance
1,268
Current loyalty balance
Lifetime Spend
RM 1,586
Across 17 visits
Total Visits
17
Since 2025-07-23
Average Order Value
RM 76
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
155d
2026-05-07
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,268 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-07 · OPLUMO Outlet 14
Outlet purchase
2026-04-25 · Member activity · RM 57.00
App session
2026-04-13 · OPLUMO Outlet 14
Points credited
2026-04-01 · Member activity · RM 64.60
Win-back campaign delivered
2026-03-20 · OPLUMO Outlet 14
Outlet purchase
2026-03-08 · Member activity · RM 72.20
Points credited
2026-02-24 · OPLUMO Outlet 14
Outlet purchase
2026-02-12 · Member activity · RM 79.80