Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 05720
VM0005720Silvermember5720@example.test · +601110005720 · Preferred outlet: OPLUMO Outlet 9
High ValueWeekend
Consent Status
Opted In
Points Balance
991
Current loyalty balance
Lifetime Spend
RM 1,240
Across 37 visits
Total Visits
37
Since 2024-08-14
Average Order Value
RM 41
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
138d
2026-05-24
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
991 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-24 · OPLUMO Outlet 9
Outlet purchase
2026-05-12 · Member activity · RM 30.75
App session
2026-04-30 · OPLUMO Outlet 9
Points credited
2026-04-18 · Member activity · RM 34.85
Win-back campaign delivered
2026-04-06 · OPLUMO Outlet 9
Outlet purchase
2026-03-25 · Member activity · RM 38.95
Points credited
2026-03-13 · OPLUMO Outlet 9
Outlet purchase
2026-03-01 · Member activity · RM 43.05