Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 05714
VM0005714Membermember5714@example.test · +601110005714 · Preferred outlet: OPLUMO Outlet 3
LunchNew Joiner
Consent Status
Opted In
Points Balance
888
Current loyalty balance
Lifetime Spend
RM 1,110
Across 15 visits
Total Visits
15
Since 2025-08-12
Average Order Value
RM 81
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
171d
2026-04-21
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
888 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-21 · OPLUMO Outlet 3
Outlet purchase
2026-04-09 · Member activity · RM 60.75
App session
2026-03-28 · OPLUMO Outlet 3
Points credited
2026-03-16 · Member activity · RM 68.85
Win-back campaign delivered
2026-03-04 · OPLUMO Outlet 3
Outlet purchase
2026-02-20 · Member activity · RM 76.95
Points credited
2026-02-08 · OPLUMO Outlet 3
Outlet purchase
2026-01-27 · Member activity · RM 85.05