Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 05693
VM0005693Membermember5693@example.test · +601110005693 · Preferred outlet: OPLUMO Outlet 16
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
651
Current loyalty balance
Lifetime Spend
RM 815
Across 16 visits
Total Visits
16
Since 2025-07-21
Average Order Value
RM 49
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
175d
2026-04-17
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
651 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-17 · OPLUMO Outlet 16
Outlet purchase
2026-04-05 · Member activity · RM 36.75
App session
2026-03-24 · OPLUMO Outlet 16
Points credited
2026-03-12 · Member activity · RM 41.65
Win-back campaign delivered
2026-02-28 · OPLUMO Outlet 16
Outlet purchase
2026-02-16 · Member activity · RM 46.55
Points credited
2026-02-04 · OPLUMO Outlet 16
Outlet purchase
2026-01-23 · Member activity · RM 51.45