Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 05677
VM0005677Goldmember5677@example.test · +601110005677 · Preferred outlet: OPLUMO Outlet 17
New JoinerHigh Value
Consent Status
Opted In
Points Balance
3,860
Current loyalty balance
Lifetime Spend
RM 4,826
Across 33 visits
Total Visits
33
Since 2025-01-17
Average Order Value
RM 117
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
54d
2026-08-16
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,860 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-16 · OPLUMO Outlet 17
Outlet purchase
2026-08-04 · Member activity · RM 87.75
App session
2026-07-23 · OPLUMO Outlet 17
Points credited
2026-07-11 · Member activity · RM 99.45
Win-back campaign delivered
2026-06-29 · OPLUMO Outlet 17
Outlet purchase
2026-06-17 · Member activity · RM 111.15
Points credited
2026-06-05 · OPLUMO Outlet 17
Outlet purchase
2026-05-24 · Member activity · RM 122.85