Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
ML
Mei Ling 05655
VM0005655Silvermember5655@example.test · +601110005655 · Preferred outlet: OPLUMO Outlet 12
Birthday SoonLunch
Consent Status
Opted In
Points Balance
1,880
Current loyalty balance
Lifetime Spend
RM 2,351
Across 17 visits
Total Visits
17
Since 2025-09-09
Average Order Value
RM 125
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
107d
2026-06-24
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,880 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
Recent activity
Member timeline
Win-back campaign delivered
2026-06-24 · OPLUMO Outlet 12
Outlet purchase
2026-06-12 · Member activity · RM 93.75
App session
2026-05-31 · OPLUMO Outlet 12
Points credited
2026-05-19 · Member activity · RM 106.25
Win-back campaign delivered
2026-05-07 · OPLUMO Outlet 12
Outlet purchase
2026-04-25 · Member activity · RM 118.75
Points credited
2026-04-13 · OPLUMO Outlet 12
Outlet purchase
2026-04-01 · Member activity · RM 131.25