Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 05636
VM0005636Membermember5636@example.test · +601110005636 · Preferred outlet: OPLUMO Outlet 10
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
690
Current loyalty balance
Lifetime Spend
RM 863
Across 9 visits
Total Visits
9
Since 2025-12-09
Average Order Value
RM 119
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
160d
2026-05-02
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
690 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-02 · OPLUMO Outlet 10
Outlet purchase
2026-04-20 · Member activity · RM 89.25
App session
2026-04-08 · OPLUMO Outlet 10
Points credited
2026-03-27 · Member activity · RM 101.15
Win-back campaign delivered
2026-03-15 · OPLUMO Outlet 10
Outlet purchase
2026-03-03 · Member activity · RM 113.05
Points credited
2026-02-19 · OPLUMO Outlet 10
Outlet purchase
2026-02-07 · Member activity · RM 124.95