Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 05632
VM0005632Silvermember5632@example.test · +601110005632 · Preferred outlet: OPLUMO Outlet 6
High ValueWeekend
Consent Status
Opted In
Points Balance
1,349
Current loyalty balance
Lifetime Spend
RM 1,686
Across 14 visits
Total Visits
14
Since 2025-10-04
Average Order Value
RM 156
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
136d
2026-05-26
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,349 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-26 · OPLUMO Outlet 6
Outlet purchase
2026-05-14 · Member activity · RM 117.00
App session
2026-05-02 · OPLUMO Outlet 6
Points credited
2026-04-20 · Member activity · RM 132.60
Win-back campaign delivered
2026-04-08 · OPLUMO Outlet 6
Outlet purchase
2026-03-27 · Member activity · RM 148.20
Points credited
2026-03-15 · OPLUMO Outlet 6
Outlet purchase
2026-03-03 · Member activity · RM 163.80