Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 05629
VM0005629Membermember5629@example.test · +601110005629 · Preferred outlet: OPLUMO Outlet 3
New JoinerHigh Value
Consent Status
Opted In
Points Balance
775
Current loyalty balance
Lifetime Spend
RM 970
Across 17 visits
Total Visits
17
Since 2025-10-30
Average Order Value
RM 63
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
56d
2026-08-14
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
775 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-14 · OPLUMO Outlet 3
Outlet purchase
2026-08-02 · Member activity · RM 47.25
App session
2026-07-21 · OPLUMO Outlet 3
Points credited
2026-07-09 · Member activity · RM 53.55
Win-back campaign delivered
2026-06-27 · OPLUMO Outlet 3
Outlet purchase
2026-06-15 · Member activity · RM 59.85
Points credited
2026-06-03 · OPLUMO Outlet 3
Outlet purchase
2026-05-22 · Member activity · RM 66.15