Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 05623
VM0005623Membermember5623@example.test · +601110005623 · Preferred outlet: OPLUMO Outlet 14
Birthday SoonLunch
Consent Status
Opted Out
Points Balance
559
Current loyalty balance
Lifetime Spend
RM 700
Across 30 visits
Total Visits
30
Since 2024-11-27
Average Order Value
RM 26
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
159d
2026-05-03
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
559 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-03 · OPLUMO Outlet 14
Outlet purchase
2026-04-21 · Member activity · RM 19.50
App session
2026-04-09 · OPLUMO Outlet 14
Points credited
2026-03-28 · Member activity · RM 22.10
Win-back campaign delivered
2026-03-16 · OPLUMO Outlet 14
Outlet purchase
2026-03-04 · Member activity · RM 24.70
Points credited
2026-02-20 · OPLUMO Outlet 14
Outlet purchase
2026-02-08 · Member activity · RM 27.30