Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 05612
VM0005612Membermember5612@example.test · +601110005612 · Preferred outlet: OPLUMO Outlet 3
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
835
Current loyalty balance
Lifetime Spend
RM 1,044
Across 11 visits
Total Visits
11
Since 2026-02-19
Average Order Value
RM 126
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
52d
2026-08-18
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
835 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-18 · OPLUMO Outlet 3
Outlet purchase
2026-08-06 · Member activity · RM 94.50
App session
2026-07-25 · OPLUMO Outlet 3
Points credited
2026-07-13 · Member activity · RM 107.10
Win-back campaign delivered
2026-07-01 · OPLUMO Outlet 3
Outlet purchase
2026-06-19 · Member activity · RM 119.70
Points credited
2026-06-07 · OPLUMO Outlet 3
Outlet purchase
2026-05-26 · Member activity · RM 132.30