Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 05575
VM0005575Goldmember5575@example.test · +601110005575 · Preferred outlet: OPLUMO Outlet 17
Birthday SoonLunch
Consent Status
Opted Out
Points Balance
3,566
Current loyalty balance
Lifetime Spend
RM 4,458
Across 39 visits
Total Visits
39
Since 2024-06-23
Average Order Value
RM 127
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
154d
2026-05-08
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,566 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-08 · OPLUMO Outlet 17
Outlet purchase
2026-04-26 · Member activity · RM 95.25
App session
2026-04-14 · OPLUMO Outlet 17
Points credited
2026-04-02 · Member activity · RM 107.95
Win-back campaign delivered
2026-03-21 · OPLUMO Outlet 17
Outlet purchase
2026-03-09 · Member activity · RM 120.65
Points credited
2026-02-25 · OPLUMO Outlet 17
Outlet purchase
2026-02-13 · Member activity · RM 133.35