Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 05558
VM0005558Membermember5558@example.test · +601110005558 · Preferred outlet: OPLUMO Outlet 17
App UserFamily
Consent Status
Opted Out
Points Balance
160
Current loyalty balance
Lifetime Spend
RM 201
Across 8 visits
Total Visits
8
Since 2026-02-12
Average Order Value
RM 28
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
113d
2026-06-18
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
160 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-18 · OPLUMO Outlet 17
Outlet purchase
2026-06-06 · Member activity · RM 21.00
App session
2026-05-25 · OPLUMO Outlet 17
Points credited
2026-05-13 · Member activity · RM 23.80
Win-back campaign delivered
2026-05-01 · OPLUMO Outlet 17
Outlet purchase
2026-04-19 · Member activity · RM 26.60
Points credited
2026-04-07 · OPLUMO Outlet 17
Outlet purchase
2026-03-26 · Member activity · RM 29.40