Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 05528
VM0005528Silvermember5528@example.test · +601110005528 · Preferred outlet: OPLUMO Outlet 4
High ValueWeekend
Consent Status
Opted In
Points Balance
1,187
Current loyalty balance
Lifetime Spend
RM 1,485
Across 26 visits
Total Visits
26
Since 2025-02-04
Average Order Value
RM 50
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
162d
2026-04-30
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,187 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-30 · OPLUMO Outlet 4
Outlet purchase
2026-04-18 · Member activity · RM 37.50
App session
2026-04-06 · OPLUMO Outlet 4
Points credited
2026-03-25 · Member activity · RM 42.50
Win-back campaign delivered
2026-03-13 · OPLUMO Outlet 4
Outlet purchase
2026-03-01 · Member activity · RM 47.50
Points credited
2026-02-17 · OPLUMO Outlet 4
Outlet purchase
2026-02-05 · Member activity · RM 52.50