Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Aiman 00552
VM0000552Silvermember552@example.test · +601110000552 · Preferred outlet: OPLUMO Outlet 9
High ValueWeekend
Consent Status
Opted Out
Points Balance
1,054
Current loyalty balance
Lifetime Spend
RM 1,318
Across 12 visits
Total Visits
12
Since 2026-01-13
Average Order Value
RM 125
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
71d
2026-07-30
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,054 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-30 · OPLUMO Outlet 9
Outlet purchase
2026-07-18 · Member activity · RM 93.75
App session
2026-07-06 · OPLUMO Outlet 9
Points credited
2026-06-24 · Member activity · RM 106.25
Win-back campaign delivered
2026-06-12 · OPLUMO Outlet 9
Outlet purchase
2026-05-31 · Member activity · RM 118.75
Points credited
2026-05-19 · OPLUMO Outlet 9
Outlet purchase
2026-05-07 · Member activity · RM 131.25