Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 05504
VM0005504Silvermember5504@example.test · +601110005504 · Preferred outlet: OPLUMO Outlet 14
High ValueWeekend
Consent Status
Opted Out
Points Balance
1,020
Current loyalty balance
Lifetime Spend
RM 1,275
Across 10 visits
Total Visits
10
Since 2026-01-15
Average Order Value
RM 169
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
105d
2026-06-26
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,020 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-26 · OPLUMO Outlet 14
Outlet purchase
2026-06-14 · Member activity · RM 126.75
App session
2026-06-02 · OPLUMO Outlet 14
Points credited
2026-05-21 · Member activity · RM 143.65
Win-back campaign delivered
2026-05-09 · OPLUMO Outlet 14
Outlet purchase
2026-04-27 · Member activity · RM 160.55
Points credited
2026-04-15 · OPLUMO Outlet 14
Outlet purchase
2026-04-03 · Member activity · RM 177.45