Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 05497
VM0005497Silvermember5497@example.test · +601110005497 · Preferred outlet: OPLUMO Outlet 7
FamilyDelivery
Consent Status
Opted In
Points Balance
1,420
Current loyalty balance
Lifetime Spend
RM 1,776
Across 19 visits
Total Visits
19
Since 2025-05-25
Average Order Value
RM 114
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
178d
2026-04-14
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,420 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-14 · OPLUMO Outlet 7
Outlet purchase
2026-04-02 · Member activity · RM 85.50
App session
2026-03-21 · OPLUMO Outlet 7
Points credited
2026-03-09 · Member activity · RM 96.90
Win-back campaign delivered
2026-02-25 · OPLUMO Outlet 7
Outlet purchase
2026-02-13 · Member activity · RM 108.30
Points credited
2026-02-01 · OPLUMO Outlet 7
Outlet purchase
2026-01-20 · Member activity · RM 119.70