Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
M0
Michelle 05495
VM0005495Goldmember5495@example.test · +601110005495 · Preferred outlet: OPLUMO Outlet 5
Birthday SoonLunch
Consent Status
Opted In
Points Balance
2,576
Current loyalty balance
Lifetime Spend
RM 3,220
Across 25 visits
Total Visits
25
Since 2025-04-24
Average Order Value
RM 106
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
101d
2026-06-30
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,576 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-30 · OPLUMO Outlet 5
Outlet purchase
2026-06-18 · Member activity · RM 79.50
App session
2026-06-06 · OPLUMO Outlet 5
Points credited
2026-05-25 · Member activity · RM 90.10
Win-back campaign delivered
2026-05-13 · OPLUMO Outlet 5
Outlet purchase
2026-05-01 · Member activity · RM 100.70
Points credited
2026-04-19 · OPLUMO Outlet 5
Outlet purchase
2026-04-07 · Member activity · RM 111.30