Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 05489
VM0005489Silvermember5489@example.test · +601110005489 · Preferred outlet: OPLUMO Outlet 16
FamilyDelivery
Consent Status
Opted In
Points Balance
2,182
Current loyalty balance
Lifetime Spend
RM 2,728
Across 17 visits
Total Visits
17
Since 2025-11-09
Average Order Value
RM 161
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
46d
2026-08-24
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,182 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-24 · OPLUMO Outlet 16
Outlet purchase
2026-08-12 · Member activity · RM 120.75
App session
2026-07-31 · OPLUMO Outlet 16
Points credited
2026-07-19 · Member activity · RM 136.85
Win-back campaign delivered
2026-07-07 · OPLUMO Outlet 16
Outlet purchase
2026-06-25 · Member activity · RM 152.95
Points credited
2026-06-13 · OPLUMO Outlet 16
Outlet purchase
2026-06-01 · Member activity · RM 169.05