Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 00548
VM0000548Silvermember548@example.test · +601110000548 · Preferred outlet: OPLUMO Outlet 5
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
2,047
Current loyalty balance
Lifetime Spend
RM 2,559
Across 23 visits
Total Visits
23
Since 2025-07-25
Average Order Value
RM 105
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
45d
2026-08-25
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,047 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-25 · OPLUMO Outlet 5
Outlet purchase
2026-08-13 · Member activity · RM 78.75
App session
2026-08-01 · OPLUMO Outlet 5
Points credited
2026-07-20 · Member activity · RM 89.25
Win-back campaign delivered
2026-07-08 · OPLUMO Outlet 5
Outlet purchase
2026-06-26 · Member activity · RM 99.75
Points credited
2026-06-14 · OPLUMO Outlet 5
Outlet purchase
2026-06-02 · Member activity · RM 110.25