Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 05455
VM0005455Membermember5455@example.test · +601110005455 · Preferred outlet: OPLUMO Outlet 16
Birthday SoonLunch
Consent Status
Opted In
Points Balance
247
Current loyalty balance
Lifetime Spend
RM 310
Across 9 visits
Total Visits
9
Since 2026-03-27
Average Order Value
RM 39
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
52d
2026-08-18
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
247 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-18 · OPLUMO Outlet 16
Outlet purchase
2026-08-06 · Member activity · RM 29.25
App session
2026-07-25 · OPLUMO Outlet 16
Points credited
2026-07-13 · Member activity · RM 33.15
Win-back campaign delivered
2026-07-01 · OPLUMO Outlet 16
Outlet purchase
2026-06-19 · Member activity · RM 37.05
Points credited
2026-06-07 · OPLUMO Outlet 16
Outlet purchase
2026-05-26 · Member activity · RM 40.95