Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 05444
VM0005444Silvermember5444@example.test · +601110005444 · Preferred outlet: OPLUMO Outlet 5
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
1,271
Current loyalty balance
Lifetime Spend
RM 1,590
Across 37 visits
Total Visits
37
Since 2024-11-13
Average Order Value
RM 54
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
47d
2026-08-23
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,271 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-23 · OPLUMO Outlet 5
Outlet purchase
2026-08-11 · Member activity · RM 40.50
App session
2026-07-30 · OPLUMO Outlet 5
Points credited
2026-07-18 · Member activity · RM 45.90
Win-back campaign delivered
2026-07-06 · OPLUMO Outlet 5
Outlet purchase
2026-06-24 · Member activity · RM 51.30
Points credited
2026-06-12 · OPLUMO Outlet 5
Outlet purchase
2026-05-31 · Member activity · RM 56.70