Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 05419
VM0005419Silvermember5419@example.test · +601110005419 · Preferred outlet: OPLUMO Outlet 14
WeekendApp User
Consent Status
Opted In
Points Balance
1,251
Current loyalty balance
Lifetime Spend
RM 1,564
Across 34 visits
Total Visits
34
Since 2025-01-04
Average Order Value
RM 38
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
49d
2026-08-21
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,251 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-21 · OPLUMO Outlet 14
Outlet purchase
2026-08-09 · Member activity · RM 28.50
App session
2026-07-28 · OPLUMO Outlet 14
Points credited
2026-07-16 · Member activity · RM 32.30
Win-back campaign delivered
2026-07-04 · OPLUMO Outlet 14
Outlet purchase
2026-06-22 · Member activity · RM 36.10
Points credited
2026-06-10 · OPLUMO Outlet 14
Outlet purchase
2026-05-29 · Member activity · RM 39.90