Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 05413
VM0005413Goldmember5413@example.test · +601110005413 · Preferred outlet: OPLUMO Outlet 8
New JoinerHigh Value
Consent Status
Opted In
Points Balance
2,831
Current loyalty balance
Lifetime Spend
RM 3,539
Across 32 visits
Total Visits
32
Since 2024-10-15
Average Order Value
RM 95
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
166d
2026-04-26
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,831 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-26 · OPLUMO Outlet 8
Outlet purchase
2026-04-14 · Member activity · RM 71.25
App session
2026-04-02 · OPLUMO Outlet 8
Points credited
2026-03-21 · Member activity · RM 80.75
Win-back campaign delivered
2026-03-09 · OPLUMO Outlet 8
Outlet purchase
2026-02-25 · Member activity · RM 90.25
Points credited
2026-02-13 · OPLUMO Outlet 8
Outlet purchase
2026-02-01 · Member activity · RM 99.75