Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 00541
VM0000541Silvermember541@example.test · +601110000541 · Preferred outlet: OPLUMO Outlet 15
New JoinerHigh Value
Consent Status
Opted In
Points Balance
2,110
Current loyalty balance
Lifetime Spend
RM 2,639
Across 39 visits
Total Visits
39
Since 2024-10-09
Average Order Value
RM 63
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
46d
2026-08-24
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,110 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-24 · OPLUMO Outlet 15
Outlet purchase
2026-08-12 · Member activity · RM 47.25
App session
2026-07-31 · OPLUMO Outlet 15
Points credited
2026-07-19 · Member activity · RM 53.55
Win-back campaign delivered
2026-07-07 · OPLUMO Outlet 15
Outlet purchase
2026-06-25 · Member activity · RM 59.85
Points credited
2026-06-13 · OPLUMO Outlet 15
Outlet purchase
2026-06-01 · Member activity · RM 66.15