Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 05390
VM0005390Goldmember5390@example.test · +601110005390 · Preferred outlet: OPLUMO Outlet 2
App UserFamily
Consent Status
Opted Out
Points Balance
4,504
Current loyalty balance
Lifetime Spend
RM 5,630
Across 44 visits
Total Visits
44
Since 2024-03-22
Average Order Value
RM 151
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
157d
2026-05-05
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
4,504 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-05 · OPLUMO Outlet 2
Outlet purchase
2026-04-23 · Member activity · RM 113.25
App session
2026-04-11 · OPLUMO Outlet 2
Points credited
2026-03-30 · Member activity · RM 128.35
Win-back campaign delivered
2026-03-18 · OPLUMO Outlet 2
Outlet purchase
2026-03-06 · Member activity · RM 143.45
Points credited
2026-02-22 · OPLUMO Outlet 2
Outlet purchase
2026-02-10 · Member activity · RM 158.55